Please add the answers to the questions below to your email. If you call the support, please have the asked information below ready. This helps us to answer your requests faster:

• Have you got a problem with installation and the manual doesn’t solve it?

• Is the device new and the error came up immediately?

• The device worked for a period of time (how long?) and now the error occurred?

• If this is the case, did you change anything (e.g. firmware update, reset etc.)?

• Does the error occur always or only sometimes (in what intervals)?

• What firmware is installed on the device?

• What operation system is installed on your computer and what browser do you use?

If you tried some possible solutions already, a short description of those would help us a lot. If you get an error message its important to let us know the exact phrase. You also can attach a screenshot or logfile etc. to your mail.

You reach our support team from Monday to Friday 8 am till 6 pm at the following telephone number:  +49-89-89422215 and via E-Mail at support(at)allnet.de.

If you got a clearly faulty device (e.g. the device ended up in smoke, the safety fuse has blown, all lights stay dark) please contact the source you bought the device from.

If you are a limited line retailer and bought the device directly from us, our RMA-Team will be pleased to help you.

You possibly need an invoice/delivery bill and a customer number for proof of purchase. You also get information about already returned goods.

If you are logged in you can get here to the online RMA in the retail area.